Cala Medical Aesthetics Ltd
Cancellation & Refund Policy
1. Purpose
To set clear expectations regarding appointment cancellations, rescheduling, and refunds.
2. Scope
Applies to all appointments and treatments booked with Cala Medical Aesthetics Ltd.
3. Appointments
- Appointments must be booked in advance
- A deposit may be required to secure bookings
4. Cancellations
Patients must provide at least 24 hours’ notice to cancel or reschedule.
Failure to do so may result in:
- Loss of deposit
- Full or partial charge at practitioner discretion
5. Late Arrivals
- Late arrival may result in reduced treatment time or cancellation
- Full fee may still apply
6. Refunds
Due to the nature of aesthetic treatments:
- No refunds will be given for completed treatments
- Dissatisfaction with aesthetic outcome is not grounds for refund
7. Exceptions
Refunds or adjustments may be considered where:
- There is a clinical complication
- Treatment is deemed inappropriate
- At the practitioner’s discretion
8. Prepaid Treatments
- Prepaid treatments are non-refundable
- May be transferable at practitioner discretion
9. Review
This policy will be reviewed annually.
BEGIN YOUR SKIN HEALTH JOURNEY
Ready To Feel More Confident In Your Skin?
Book your consultation today and receive a comprehensive skin assessment, personalised treatment recommendations and expert guidance tailored to your unique skin goals.
BEGIN YOUR SKIN HEALTH JOURNEY
Book Your Consultation
Every treatment begins with a comprehensive consultation and professional skin assessment. Together, we’ll create a personalised treatment plan tailored to your skin concerns, goals and long-term skin health.
Our location
Office J1a, Innovation Centre, St Cross Business Park, Newport, Isle of Wight, PO30 5WB